Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I used their website to disable the sports package (I believe it was $9.99)... then I get billed a week later for the full amount plus the sports package.

I go on their website to check and sure enough the sports package is still there. So I remove it again, and this time.... I go back in to see if it's still there and yep... sure is.

I contact customer support and they say they are unable to refund me the full 9.99 but will refund me a prorated $7. Mind Blown.... Needless-to-say I cancelled on the spot.

Clowns. Troy was the rep for what it's worth.

Product or Service Mentioned: Sling Tv Sling Orange Tv Package.

Reason of review: Poor customer service.

Monetary Loss: $2.

Preferred solution: Fix your website and come up with better business practices. Train your support staff. Your website states "our customer care game is strong" .... yea ...right.

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