Sling TV - Taking my money after subscription cancellation, and refusal to return it when confronted.

Hello. I am sending this email to you as confirmation of my cancellation of my Sling TV subscription. On, January 27, 2026, I spoke with a representative over your chat service, since you do not offer a phone contact, and the representative confirmed that she would ensure my subscription would be *properly cancelled* - I had already confirmed with her that I had originally cancelled my subscription on October 13, 2025, and yet had been wrongly charged by Sling for the following months of Nov, Dec, and Jan. She offered a refund of 1 month as a goodwill gesture, but refused to re-pay me the 3 months of subscription fees that were taken from my account.

I have attached the transcript of the conversation with this representative, the proof of cancellation I completed with Sling on 10/13/2025, and the proof of PayPal autopay cancellation - which I have been forced to do because I cannot trust that Sling will follow through with properly cancelling my subscription despite your representative saying she would.

Please confirm receipt of this message. Thank you for your attention to this matter.

Rodney ***

Here is the transcript:

Sling TV Transcript

Sling TV (01/27/2026 4:23 PM): Hi there! Go ahead and let me know what you need help with. I'll assist you!

You (01/27/2026 4:23 PM): Live agent

Sling TV (01/27/2026 4:23 PM): Let's save you some time! What do you need help with today?

You (01/27/2026 4:24 PM): Chat with an agent

Sling TV (01/27/2026 4:24 PM): Please briefly describe what you need help with today.

You (01/27/2026 4:24 PM): Fraud

Sling TV (01/27/2026 4:24 PM): Let's get you connected to a Sling TV representative! Before I do, what's the email on your account? If you're not sure, go ahead and enter your personal email.

You (01/27/2026 4:24 PM): Musicistheflow@***.com

Sling TV (01/27/2026 4:25 PM): Just a moment. Im transferring you to live agent! We are currently experiencing longer wait times than usual. Thank you for your patience.

Sling TV (01/27/2026 4:25 PM): You are in queue and your estimated wait time is 1 minutes. Thank you for your patience, you will be connected shortly.

Sling TV (01/27/2026 4:27 PM): Hello, you are now connected to Rene

Sling TV (01/27/2026 4:27 PM): Automated message: Agent has joined the chat.

Sling TV (01/27/2026 4:27 PM): Hello and thank you for reaching out to Sling! Who do I have the pleasure of assisting today?

You (01/27/2026 4:27 PM): My name is Rodney ***

Sling TV (01/27/2026 4:27 PM): Hello Rodney, this is Rene assisting you, hope you are doing fine and thank you for being the best part of Sling. You've come to the right place. How can I assist you today?

You (01/27/2026 4:28 PM): I am upset because I have been wrongfully charged for Sling TV subscription after I have already cancelled

Sling TV (01/27/2026 4:28 PM): Before we can continue, we need to verify your

account.

May I please have the email address of your account?

May I please have the last 4 digits of the card that is on file?

Sling TV (01/27/2026 4:28 PM): I'm so sorry to read that. I know how concerning issues can be. I will be more than happy to assist you today. Let's try and find an easy solution together!

You (01/27/2026 4:28 PM): I already sent it - its musicistheflow@***.com

You (01/27/2026 4:29 PM): The card on file is through my PayPal account, which is connected to my credit union checking acct

Sling TV (01/27/2026 4:30 PM): And what is it?

Sling TV (01/27/2026 4:30 PM): And also

May I please have your home/billing address?

You (01/27/2026 4:30 PM): Last 4 digits are 2101

You (01/27/2026 4:30 PM): Premier America Credit Union

You (01/27/2026 4:30 PM): My address is 28975 Mirada Circulo, Valencia, CA 91354

Sling TV (01/27/2026 4:31 PM): I got access to your account so just to make sure you want to get a refund due to you did not want the renewal subscription.

Sling TV (01/27/2026 4:31 PM): Correct?

Sling TV (01/27/2026 4:31 PM): Perfect. Thanks for verification! Please, allow me 2 minutes to confirm the information provided.

You (01/27/2026 4:32 PM): Yes, I cancelled on Oct 13, and have been charged for Nov, Dec, and Jan.

Sling TV (01/27/2026 4:33 PM): Sorry for that. Thanks for verification! Please, allow me 2 minutes to confirm the information provided.

You (01/27/2026 4:33 PM): Ok. I can provide email proof if needed.

Sling TV (01/27/2026 4:35 PM): I can confirm there has been limited to no streaming activity on your account since that charge. While our policy is typically non-refundable, since the service was not used, I can make a one-time exception for you.

Sling TV (01/27/2026 4:35 PM): I will process a prorated refund for that charge, which should appear back in your account in five to ten business days. I will also cancel the subscription to ensure you are not billed again.

You (01/27/2026 4:37 PM): The charges are for 3 x $56.99 on Nov/Dec/Jan 24th

Sling TV (01/27/2026 4:37 PM): As an exception, I can provide you with a one month refund.

You (01/27/2026 4:37 PM): Sling mistakenly charged me 3 times. That is my money

Sling TV (01/27/2026 4:38 PM): I understand you are requesting a refund, and I want to be transparent about our policy. Generally, our terms and conditions state that we do not offer refunds. However, in this instance, we can make a one-time exception to provide a refund for one month. I want to be clear that unfortunately, we cannot offer any further refunds beyond this one-month exception.

You (01/27/2026 4:38 PM): I did not reactivate the account

Sling TV (01/27/2026 4:38 PM): I recognize that this situation is causing frustration, and I want to address your refund inquiry. While our standard policy is that we do not issue refunds, we are able to make a one-time exception and provide a refund for one month as a gesture of goodwill. It is important to note that we would not be able to provide any additional refunds beyond this.

Sling TV (01/27/2026 4:38 PM): As we stated, we can only process one month refund for $56.99

You (01/27/2026 4:39 PM): Maam this is not a goodwill situation. It is a correcting of a mistake situation, and 3 months are what I am owed

You (01/27/2026 4:39 PM): Perhaps I should speak to a supervisor pls

Sling TV (01/27/2026 4:39 PM): We cannot do anything.

Sling TV (01/27/2026 4:39 PM): Sorry.

You (01/27/2026 4:40 PM): May I speak to a supervisor

Sling TV (01/27/2026 4:40 PM): Our refund policy outlines our terms of service, and that is why the refund was not approved. I understand that policies like these can feel limiting, and I truly empathize with your situation.

Sling TV (01/27/2026 4:40 PM): I am unable to transfer you to a supervisor as they would provide the same information.

Sling TV (01/27/2026 4:40 PM): The terms of use, including the refund policy, are available on the account creation page when signing up for Sling. You can also find the refund policy on our website at sling.com/help, under Manage Your Account and Cancel Subscription.

You (01/27/2026 4:40 PM): I understand. May I speak to a supervisor

Sling TV (01/27/2026 4:40 PM): I do apologize for any inconvenience this may have caused. When you signed up for SlingTV, the terms of use are listed on the create account page.

Sling TV (01/27/2026 4:40 PM): Is anything else you can help you with today outside of what we have covered?

Sling TV (01/27/2026 4:41 PM): If needed, review the refund policy on the SlingTV Terms of Service page under Section 5. Billing.

You (01/27/2026 4:41 PM): May I speak to a supervisor

You (01/27/2026 4:41 PM): Are you refusing maam?

Sling TV (01/27/2026 4:41 PM): I am sorry we could not come to a resolution. Because there is not anything else I can assist you with today, I will be ending our chat. Thank you for choosing Sling.

Sling TV (01/27/2026 4:41 PM): Automated message: Agent has left the chat.

Sling TV (01/27/2026 4:41 PM): Sling's #1 priority is to give you the best experience possible. Please take this quick survey and help us to serve you better!

Sling TV (01/27/2026 4:41 PM): Was your issue resolved?

You (01/27/2026 4:43 PM): No

Sling TV (01/27/2026 4:43 PM): We are sorry to hear you did not receive a resolution today. Overall, how would you rate the quality of your customer service experience?

Sling TV (01/27/2026 4:43 PM): We are sorry to hear you did not receive a resolution today. Overall, how would you rate the quality of your customer service experience?