DON'T expect your cancel subscription to work unless you call in. I canceled online and got a confirmation saying it was canceled.
Didn't know I should receive and email or anything else. Assumed the system did it's job and canceled my subscription. Well to my surprise the next month I get charged again! I call in and tell them this and they tell me they can certainly cancel the service but will not be issuing a refund since their system doesn't show I have canceled!!!!!!
Are you kidding me! So since your system is crap I get to pay for crap service I don't want! Even after talking to a manager I got the same BS response and was REFUSED a refund. Great customer service Sling!
Keep this up and there won't be anyone willing to pay for your crap. I know it's only $25 but still it's the point that as the customer I should feel secure in knowing when I cancel service, it's canceled and I don't have to do 5 other steps to cancel!
Product or Service Mentioned: Sling Tv Subscription.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $25.
Preferred solution: Full refund.
I didn't like: Cancel policy and poor customer service, Refund sham, Website system does not process cancelations.