Sling TV is a RIP OFF!!
I ordered Sling TV yesterday (Sat June 10). I was willing to try it to combat the high cost of cable.
You still need internet, and you need a way to access network channels. The sales person recommended getting Digital Antennas from Best Buy. I did this, but was unable to get a decent TV signal. So I called Sling today (Sun June 11) to cancel the service.
I had pre-paid for 2 months ($79.98 total) which included a "Free" Roku streaming device. I was told that I could cancel the service, but that the money was not refundable. I debated with the service rep for several minutes and demanded to speak with a supervisor. They proceeded to put me on hold, and when I was connected with a supervisor, I was told the same thing.
He was "unable" to process a refund due to their policy. In all of my years in sales & customer service with various companies since 1983, I've never heard of such a thing. The law clearly states that a consumer has at least THREE DAYS to cancel a product or service for a full refund - and in this case we are talking about AIR.
In insurance, the client actually has a 30 day period from the date of policy issue to cancel for a refund. I kept insisting to the supervisor that I was entitled to a refund, but he would not comply.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $80.
Preferred solution: Full refund.
Sling TV Pros: That they lied to me, Never watched on my initial signup.
Sling TV Cons: Entire dealings with sling.
Location: 9601 S Meridian Blvd, Englewood, CO 80112, USA
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Comments
Please avoid publishing any personal information and promotional content
I would suggest you peruse the law before trying to claim facts about it.
http://consumer.findlaw.com/consumer-transactions/return-policies-and-refunds.html
You changed your mind after prepaying for a service because an unrelated device (Digital Antenna) didn't work. That is not the company's problem.