Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

My son got ahold of our roku tv remote for 20 seconds and ordered a $65 UFC PPV event for the following day. When I got the email informing me of the charge on the card, I immediately called customer service to let them know about the mistake.

When I talked to the customer service person I was told that it was non-refundable and that was their policy and she could not tell me why that was their policy.

I then talked to a supervisor that told me that quote "It was my problem". I will never be a Sling subscriber ever again and I will be spreading the word about it.

Product or Service Mentioned: Sling Tv Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $65.

Preferred solution: Full refund.

I liked: Cheap alternative to cable.

I didn't like: Customer services.

Company wrote 0 private or public responses to the review from Nov 03, 2017.
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