Sling TV
Sling TV Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sling TV reviews show a 1.8 star rating from 2,494 customer reviews, 16% would recommend, with 78% unfavorable; users cite cheap alternative to cable but overall consumer sentiment is mostly dissatisfied.
Key Takeaways for Future Customers
- Consider price as a cheap alternative to cable when reading Sling TV reviews.
- Expect issues with subscriptions and billing; many request refunds.
- May return if customer service and membership problems are resolved.
Negative Feedback / Risk Areas
- Recurring customer complaints about customer service and no live support.
- Frequent refund and cancellation disputes and billing errors.
- Connection, app, and access issues on TVs and DVR problems.
Positive Feedback
Some users note the low price and value as a cheap alternative to cable.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sling TV reviews show a 1.8 star rating from 2,494 customer reviews, 16% would recommend, with 78% unfavorable; users cite cheap alternative to cable but overall consumer sentiment is mostly dissatisfied.
Key Takeaways for Future Customers
- Consider price as a cheap alternative to cable when reading Sling TV reviews.
- Expect issues with subscriptions and billing; many request refunds.
- May return if customer service and membership problems are resolved.
Negative Feedback / Risk Areas
- Recurring customer complaints about customer service and no live support.
- Frequent refund and cancellation disputes and billing errors.
- Connection, app, and access issues on TVs and DVR problems.
Positive Feedback
Some users note the low price and value as a cheap alternative to cable.
Media from reviews
Sling TV Collective Complaints
False advertising and refund refusal
I requested to upgrade my sling account to include the sports Plus package. Sling charged me for this, and and I never received the upgrades. It's impossible to get a live human being to speak with you through their ivr system. The chatbots will hang up on you or end the chat at any time. There is no physical person that the system will allow you to speak to. The chatbot will refuse any type of refund compensation or resolution. The only option they provide you is to cancel your account, at which time they refuse to refund your money.
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Verified Reviewer
To resubscribe
I
I paused my subscription while I was in the hospital want to rescrib to my previous package . Can you reinstate my previous package?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
- Cancelled Oct 13, 2025; billed Nov, Dec, Jan.
- One-month refund offered; three months not.
- Requesting supervisor; no resolution.
When you cancel your service with Sling TV, be very careful that you eliminate your payment method with them because they will continue to charge you without your consent even after they confirm your cancellation, and then they will not refund you due to their policy of “not giving refunds”. They customer service will also act belligerently and will refuse to let you speak to a supervisor, or will just decide to hand up on you if they feel they don’t like the interaction.
I have attached the transcript of the conversation with this representative, the proof of cancellation I completed with Sling on 10/13/2025, and the proof of PayPal autopay cancellation - which I have been forced to do because I cannot trust that Sling will follow through with properly cancelling my subscription despite your representative saying she would.
Please confirm receipt of this message. Thank you for your attention to this matter.
***
Here is the transcript:
Sling TV Transcript
Sling TV (01/27/2026 4:23 PM): Hi there! Go ahead and let me know what you need help with. I'll assist you!
You (01/27/2026 4:23 PM): Live agent
Sling TV (01/27/2026 4:23 PM): Let's save you some time! What do you need help with today?
You (01/27/2026 4:24 PM): Chat with an agent
Sling TV (01/27/2026 4:24 PM): Please briefly describe what you need help with today.
You (01/27/2026 4:24 PM): Fraud
Sling TV (01/27/2026 4:24 PM): Let's get you connected to a Sling TV representative! Before I do, what's the email on your account? If you're not sure, go ahead and enter your personal email.
You (01/27/2026 4:24 PM): ***
Sling TV (01/27/2026 4:25 PM): Just a moment. Im transferring you to live agent! We are currently experiencing longer wait times than usual. Thank you for your patience.
Sling TV (01/27/2026 4:25 PM): You are in queue and your estimated wait time is 1 minutes. Thank you for your patience, you will be connected shortly.
Sling TV (01/27/2026 4:27 PM): Hello, you are now connected to ***
Sling TV (01/27/2026 4:27 PM): Automated message: Agent has joined the chat.
Sling TV (01/27/2026 4:27 PM): Hello and thank you for reaching out to Sling! Who do I have the pleasure of assisting today?
You (01/27/2026 4:27 PM): My name is ***
Sling TV (01/27/2026 4:27 PM): Hello ***, this is *** assisting you, hope you are doing fine and thank you for being the best part of Sling. You've come to the right place. How can I assist you today?
You (01/27/2026 4:28 PM): I am upset because I have been wrongfully charged for Sling TV subscription after I have already cancelled
Sling TV (01/27/2026 4:28 PM): Before we can continue, we need to verify your
account.
May I please have the email address of your account?
May I please have the last 4 digits of the card that is on file?
Sling TV (01/27/2026 4:28 PM): I'm so sorry to read that. I know how concerning issues can be. I will be more than happy to assist you today. Let's try and find an easy solution together!
You (01/27/2026 4:28 PM): I already sent it - its ***
You (01/27/2026 4:29 PM): The card on file is through my PayPal account, which is connected to my credit union checking acct
Sling TV (01/27/2026 4:30 PM): And what is it?
Sling TV (01/27/2026 4:30 PM): And also
May I please have your home/billing address?
You (01/27/2026 4:30 PM): Last 4 digits are 2101
You (01/27/2026 4:30 PM): Premier America Credit Union
You (01/27/2026 4:30 PM): My address is ******
Sling TV (01/27/2026 4:31 PM): I got access to your account so just to make sure you want to get a refund due to you did not want the renewal subscription.
Sling TV (01/27/2026 4:31 PM): Correct?
Sling TV (01/27/2026 4:31 PM): Perfect. Thanks for verification! Please, allow me 2 minutes to confirm the information provided.
You (01/27/2026 4:32 PM): Yes, I cancelled on Oct 13, and have been charged for Nov, Dec, and Jan.
Sling TV (01/27/2026 4:33 PM): Sorry for that. Thanks for verification! Please, allow me 2 minutes to confirm the information provided.
You (01/27/2026 4:33 PM): Ok. I can provide email proof if needed.
Sling TV (01/27/2026 4:35 PM): I can confirm there has been limited to no streaming activity on your account since that charge. While our policy is typically non-refundable, since the service was not used, I can make a one-time exception for you.
Sling TV (01/27/2026 4:35 PM): I will process a prorated refund for that charge, which should appear back in your account in five to ten business days. I will also cancel the subscription to ensure you are not billed again.
You (01/27/2026 4:37 PM): The charges are for 3 x $56.99 on Nov/Dec/Jan 24th
Sling TV (01/27/2026 4:37 PM): As an exception, I can provide you with a one month refund.
You (01/27/2026 4:37 PM): Sling mistakenly charged me 3 times. That is my money
Sling TV (01/27/2026 4:38 PM): I understand you are requesting a refund, and I want to be transparent about our policy. Generally, our terms and conditions state that we do not offer refunds. However, in this instance, we can make a one-time exception to provide a refund for one month. I want to be clear that unfortunately, we cannot offer any further refunds beyond this one-month exception.
You (01/27/2026 4:38 PM): I did not reactivate the account
Sling TV (01/27/2026 4:38 PM): I recognize that this situation is causing frustration, and I want to address your refund inquiry. While our standard policy is that we do not issue refunds, we are able to make a one-time exception and provide a refund for one month as a gesture of goodwill. It is important to note that we would not be able to provide any additional refunds beyond this.
Sling TV (01/27/2026 4:38 PM): As we stated, we can only process one month refund for $56.99
You (01/27/2026 4:39 PM): Maam this is not a goodwill situation. It is a correcting of a mistake situation, and 3 months are what I am owed
You (01/27/2026 4:39 PM): Perhaps I should speak to a supervisor pls
Sling TV (01/27/2026 4:39 PM): We cannot do anything.
Sling TV (01/27/2026 4:39 PM): Sorry.
You (01/27/2026 4:40 PM): May I speak to a supervisor
Sling TV (01/27/2026 4:40 PM): Our refund policy outlines our terms of service, and that is why the refund was not approved. I understand that policies like these can feel limiting, and I truly empathize with your situation.
Sling TV (01/27/2026 4:40 PM): I am unable to transfer you to a supervisor as they would provide the same information.
Sling TV (01/27/2026 4:40 PM): The terms of use, including the refund policy, are available on the account creation page when signing up for Sling. You can also find the refund policy on our website at sling.com/help, under Manage Your Account and Cancel Subscription.
You (01/27/2026 4:40 PM): I understand. May I speak to a supervisor
Sling TV (01/27/2026 4:40 PM): I do apologize for any inconvenience this may have caused. When you signed up for SlingTV, the terms of use are listed on the create account page.
Sling TV (01/27/2026 4:40 PM): Is anything else you can help you with today outside of what we have covered?
Sling TV (01/27/2026 4:41 PM): If needed, review the refund policy on the SlingTV Terms of Service page under Section 5. Billing.
You (01/27/2026 4:41 PM): May I speak to a supervisor
You (01/27/2026 4:41 PM): Are you refusing maam?
Sling TV (01/27/2026 4:41 PM): I am sorry we could not come to a resolution. Because there is not anything else I can assist you with today, I will be ending our chat. Thank you for choosing Sling.
Sling TV (01/27/2026 4:41 PM): Automated message: Agent has left the chat.
Sling TV (01/27/2026 4:41 PM): Sling's #1 priority is to give you the best experience possible. Please take this quick survey and help us to serve you better!
Sling TV (01/27/2026 4:41 PM): Was your issue resolved?
You (01/27/2026 4:43 PM): No
Sling TV (01/27/2026 4:43 PM): We are sorry to hear you did not receive a resolution today. Overall, how would you rate the quality of your customer service experience?
Sling TV (01/27/2026 4:43 PM): We are sorry to hear you did not receive a resolution today. Overall, how would you rate the quality of your customer service experience?
- Terrible customer service
- No accountability
- Unethical practice
Preferred solution: Full refund
User's recommendation: DO NOT let them get away with this, it is stealing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad service
This customer service sucksapp not letting me watch game. I want my money back... and compensation for all my wasted time
- Wasted time
Preferred solution: Full refund
User's recommendation: *** no
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Verified ReviewerNot getting service
My program is not coming in, I want a full refund now or i'm going to contract BBB file a complaint, Your company sucks
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bethlehem, Pennsylvania
Was charged $20.00 for service, but haven't use the app in over 2 years.
At notification that I got charged 20 dollars today for Sling, but I didn't reactivate the subscription.
- Good way to watch tv
- To high price
Preferred solution: Full refund
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Verified ReviewerProblem loading Flyers game
Your service SUCKSFlyers game gets cut off with 3 minutes left in the first period Attempted phone calls to your customer service- phone picks up on you end, your clock starts running and NO ONE ANSWERS- O will be sure to tell all my friends about your service
- Terrible service
User's recommendation: Sell your company to a company that know Customer Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSTINK (a/k/a SLING) tried to make me pay 3 times !
- Paid on desktop, but TV apps don’t recognize the subscription.
- Support was unhelpful with a canned script; no fix or escalation.
Tried to activate STINK (a/k/a Sling) today and the whole system fell apart.
I paid for the service on my desktop PC, but the STINK app on my TV and Fire TV Cube refused to recognize my subscription. Instead, it kept trying to make me pay again and again like I never subscribed.
Support was completely useless.
They just repeated the same canned script over and over (screenshot attached). No fix, no escalation, no actual help.
Posting this so others dont waste their time or money on a service that cant even activate properly.
- You pay and do not have access
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOver charge my account
Hi, I noticed that you guys took $90 from my account this month and my subscription is $65. I don't know why.
Preferred solution: Full refund
Fresno, California
They pulled money off my card
Sling TV keeps pulling like $66 something off my card every month, and I don't even use the app.
- Have good shows on the app
- Not the app for me
- Keep pulling off my card
Preferred solution: Full refund
Terre Haute, Indiana
No one will answer the phone.
I canceled Sling TV last month. But you still charged me for another month this month? I want my money back.
User's recommendation: Answer your phones.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Largo, Florida
Services misguided
- Misleading about packages; two purchases offered no help.
- Canceled and seeking a refund for unused services; bot support only.
Your services showed and led me to believe that what I was buying would be the right package of what I was looking for. I spent money on two different packages that provided me with no help in what I was trying to get.
Only then, when I wanted to cancel my subscription, did it finally show me the blue and orange package that I needed to watch the NBA Finals. But at that time, I had already spent $35+ for no damn reason. And then to expect to spend another $45 plus??? Then there was no one available to speak with.
Only a bot that couldn't answer any relevant questions. So, I canceled and would really love a refund since I used none of your services.
Preferred solution: Full refund
User's recommendation: Subscribe to Fubo instead.
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Verified Reviewer |
Sacramento, California
Poor customer service unable to subscribe to 2 residence sling service
Poor service no live person to take calls at all after hours.unable to resuscribe o tv or ph.logging in to sling is super difficult
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Verified Reviewer |
Columbus, Ohio
Resolved: Can’t get anything resolved without using my credit card number and I am already a customer
Company fixed the issue and I have been provided with product replacement. I was paying for Sling select on my streaming and they were giving me sling free streaming.
That did not cover the programs I wanted to watch. They kept trying to make me give them my credit card number to help me and they said they would pay me back. I refused. I finally got help when I threatened to report them to Pissed.
Thanks to Pissed I finally got a human being to make the change that I was paying for. Be persistent and mention the name [GEOGRAPHIC_DATA]. They don’t like that.
You are not dealing with human beings most of the time and they don’t have a working telephone number. This makes pitiful customer service.
I am calling to resolve an issue with streaming and they are trying to make me put my credit card info in to talk to a technician. That is not going to happen. I am blocked from communication until aI put the information in.
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Verified Reviewer |
New Orleans, Louisiana
***
I like it but to many issues and I've only had it a month really haven't gotten to really use it
My service just stop working and you still taking payments out my account how does that work can't get into the app all i get is a error code 403 what's that but *** taking my money right yall scamming people for they money im goin to sue your asses for fraud watch and see to much money for just to watch TV and I can't crazy
- Its was great until i could watch it
- Be careful of you info with these app
Preferred solution: Full refund
Los Angeles, California
Account
Can I get a human on the phone. I have not had service since March please call me. No working number for costumers to call.
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Verified ReviewerGreat unless you have connection issues.
- Sling TV shows login errors 10-100 and 10-3.
- Internet provider says service is fine.
- No live agent; payment made, issues persist.
I've not heard back from sling tv or the pissed consumer. Another week with no sling tv
So update, I had my Sling tv back for a week and now again tonight it has the error 10-100. Sling needs to get it together or im going to have to unsubscribe and go to another streaming service
One day I go to put on my sling tv and it had an error 10-100. I call my internet plan. They said they good on they end. I've been trying to reach sling thru app, website and it will not log me in with my internet.
I've done everything sling, Google and even my internet provider has said to do and I still cannot get in. I uninstalled then installed my sling tv and when I go to sign in, its error 10-3 which sling says its a streaming or connection issue.
So idk if the issue is sling or my internet but sling doesn't provide a live agent to communicate with. I've paid my bill and have no sling
About
, , , ,
Sling TV is an internet television service. It is provided by Sling TV LLC. The company was founded in January 2015. Its headquarters is based in Englewood, Colorado, USA. Sling TV LLC offers Orange, Blue, and Orange + Blue packages. There are premium channels like HBO and Cinemax which should be paid extra. It is possible to watch Sling TV channels on TV set, laptop, tablet, and mobile devices. Sling TV has commercial breaks and national ads. Technical assistance is provided by phone and by email. Customers can cancel Sling TV subscription any time without any fee. Available payment options are Visa, MasterCard, American Express, and Discover.
Sling TV is ranked 426 out of 6635 in Media category
Worldwide, USA
Sling TV FAQs
To cancel the Sling subscription, navigate to the “My Account” dashboard, choose the “Cancel Subscription” hyperlink, follow the on-screen instructions, and wait for a confirmation in your email.
To sign up for Sling TV, first choose the Sling Orange, Sling Blue, or Sling Orange + Blue package on the home page. After this, add Extras, create an account, download the Sling app, and watch sports, comedy, and other videos on your device.
Sling TV is an app-based TV service that lets you stream live television and on-demand content over the Internet. When you activate the Sling Orange, Sling Blue, or Sling Orange + Blue plan, you get a flexible and affordable alternative to traditional cable TV which you can watch anywhere: at home or on the go.
The cost of Sling TV is $20 for your first month. For this amount, you receive Sling TV streaming services, packages, premium, and extras. The company also provides additional extras, which you can learn on the main page of its official website.
To delete your Sling TV account, log in, navigate to your profile icon in the top right corner, and choose “Account”. Select “Cancellation Subscription” under “Subscription”, follow the prompts, and wait for the confirmation in your email.
Currently, Sling TV doesn’t provide an opportunity to change the app interface language. However, everything may change. To find out the exact information regarding this matter, contact the Sling TV customer service at the following toll-free number: 888-309-0838.
The number of devices that can watch Sling TV at once depends on the subscription plan. Sling Orange allows streaming on one device at a time, Sling Blue up to three, and Sling Orange + Blue up to four.
Sling customer service does not provide 24-hour support. However, the company has a daily schedule, allowing you to apply to the company at any time convenient for you. The phone support is available from 9:30 a.m. to 12 a.m. ET, an online chat option is open from 8 a.m. to 1 a.m. ET, and the agents on social networks are available from 9 a.m. to 11 p.m. ET.
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Any outfit is as good as their customer service. I was thinking about Sling but now will stay where I am. No switching for me.