Sling TV
Sling TV Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.8 star rating from 2431 reviews; sentiment is negative with only 16% likely to recommend.
Key Takeaways for Future Customers
- Expect frequent customer service issues; many Sling TV reviews cite hard-to-reach support and chat bots instead of live agents.
- Be prepared for billing and subscription problems and to pursue a refund if content or access fails.
Negative Feedback / Risk Areas
- Customer service unresponsive or phone numbers disconnected leading to unresolved technical support and cancellation complaints.
- Billing errors, double charges, and denied refunds for failed day passes or missing channels.
Positive Feedback
Some customers note low price and value as a cheap alternative to cable, but praise is limited compared with frequent service and access complaints.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.8 star rating from 2431 reviews; sentiment is negative with only 16% likely to recommend.
Key Takeaways for Future Customers
- Expect frequent customer service issues; many Sling TV reviews cite hard-to-reach support and chat bots instead of live agents.
- Be prepared for billing and subscription problems and to pursue a refund if content or access fails.
Negative Feedback / Risk Areas
- Customer service unresponsive or phone numbers disconnected leading to unresolved technical support and cancellation complaints.
- Billing errors, double charges, and denied refunds for failed day passes or missing channels.
Positive Feedback
Some customers note low price and value as a cheap alternative to cable, but praise is limited compared with frequent service and access complaints.
Media from reviews
Sling TV Collective Complaints
False advertising and refund refusal
I requested to upgrade my sling account to include the sports Plus package. Sling charged me for this, and and I never received the upgrades. It's impossible to get a live human being to speak with you through their ivr system. The chatbots will hang up on you or end the chat at any time. There is no physical person that the system will allow you to speak to. The chatbot will refuse any type of refund compensation or resolution. The only option they provide you is to cancel your account, at which time they refuse to refund your money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not working right
The sound goes to a very muffled, low muffled tone. You can barely hear it. The only way we figured out how to fix it is to turn it on mute and then off mute.
- Not able to talk to a live person
Preferred solution: I would like to get the problem fixed so I could hear my TV shows
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
- - Cancelled Oct 13, 2025; billed Nov, Dec, Jan.
- - One-month refund offered; three months not.
- - Requesting supervisor; no resolution.
When you cancel your service with Sling TV, be very careful that you eliminate your payment method with them because they will continue to charge you without your consent even after they confirm your cancellation, and then they will not refund you due to their policy of “not giving refunds”. They customer service will also act belligerently and will refuse to let you speak to a supervisor, or will just decide to hand up on you if they feel they don’t like the interaction.
I have attached the transcript of the conversation with this representative, the proof of cancellation I completed with Sling on 10/13/2025, and the proof of PayPal autopay cancellation - which I have been forced to do because I cannot trust that Sling will follow through with properly cancelling my subscription despite your representative saying she would.
Please confirm receipt of this message. Thank you for your attention to this matter.
Rodney ***
Here is the transcript:
Sling TV Transcript
Sling TV (01/27/2026 4:23 PM): Hi there! Go ahead and let me know what you need help with. I'll assist you!
You (01/27/2026 4:23 PM): Live agent
Sling TV (01/27/2026 4:23 PM): Let's save you some time! What do you need help with today?
You (01/27/2026 4:24 PM): Chat with an agent
Sling TV (01/27/2026 4:24 PM): Please briefly describe what you need help with today.
You (01/27/2026 4:24 PM): Fraud
Sling TV (01/27/2026 4:24 PM): Let's get you connected to a Sling TV representative! Before I do, what's the email on your account? If you're not sure, go ahead and enter your personal email.
You (01/27/2026 4:24 PM): Musicistheflow@***.com
Sling TV (01/27/2026 4:25 PM): Just a moment. Im transferring you to live agent! We are currently experiencing longer wait times than usual. Thank you for your patience.
Sling TV (01/27/2026 4:25 PM): You are in queue and your estimated wait time is 1 minutes. Thank you for your patience, you will be connected shortly.
Sling TV (01/27/2026 4:27 PM): Hello, you are now connected to Rene
Sling TV (01/27/2026 4:27 PM): Automated message: Agent has joined the chat.
Sling TV (01/27/2026 4:27 PM): Hello and thank you for reaching out to Sling! Who do I have the pleasure of assisting today?
You (01/27/2026 4:27 PM): My name is Rodney ***
Sling TV (01/27/2026 4:27 PM): Hello Rodney, this is Rene assisting you, hope you are doing fine and thank you for being the best part of Sling. You've come to the right place. How can I assist you today?
You (01/27/2026 4:28 PM): I am upset because I have been wrongfully charged for Sling TV subscription after I have already cancelled
Sling TV (01/27/2026 4:28 PM): Before we can continue, we need to verify your
account.
May I please have the email address of your account?
May I please have the last 4 digits of the card that is on file?
Sling TV (01/27/2026 4:28 PM): I'm so sorry to read that. I know how concerning issues can be. I will be more than happy to assist you today. Let's try and find an easy solution together!
You (01/27/2026 4:28 PM): I already sent it - its musicistheflow@***.com
You (01/27/2026 4:29 PM): The card on file is through my PayPal account, which is connected to my credit union checking acct
Sling TV (01/27/2026 4:30 PM): And what is it?
Sling TV (01/27/2026 4:30 PM): And also
May I please have your home/billing address?
You (01/27/2026 4:30 PM): Last 4 digits are 2101
You (01/27/2026 4:30 PM): Premier America Credit Union
You (01/27/2026 4:30 PM): My address is 28975 Mirada Circulo, Valencia, CA 91354
Sling TV (01/27/2026 4:31 PM): I got access to your account so just to make sure you want to get a refund due to you did not want the renewal subscription.
Sling TV (01/27/2026 4:31 PM): Correct?
Sling TV (01/27/2026 4:31 PM): Perfect. Thanks for verification! Please, allow me 2 minutes to confirm the information provided.
You (01/27/2026 4:32 PM): Yes, I cancelled on Oct 13, and have been charged for Nov, Dec, and Jan.
Sling TV (01/27/2026 4:33 PM): Sorry for that. Thanks for verification! Please, allow me 2 minutes to confirm the information provided.
You (01/27/2026 4:33 PM): Ok. I can provide email proof if needed.
Sling TV (01/27/2026 4:35 PM): I can confirm there has been limited to no streaming activity on your account since that charge. While our policy is typically non-refundable, since the service was not used, I can make a one-time exception for you.
Sling TV (01/27/2026 4:35 PM): I will process a prorated refund for that charge, which should appear back in your account in five to ten business days. I will also cancel the subscription to ensure you are not billed again.
You (01/27/2026 4:37 PM): The charges are for 3 x $56.99 on Nov/Dec/Jan 24th
Sling TV (01/27/2026 4:37 PM): As an exception, I can provide you with a one month refund.
You (01/27/2026 4:37 PM): Sling mistakenly charged me 3 times. That is my money
Sling TV (01/27/2026 4:38 PM): I understand you are requesting a refund, and I want to be transparent about our policy. Generally, our terms and conditions state that we do not offer refunds. However, in this instance, we can make a one-time exception to provide a refund for one month. I want to be clear that unfortunately, we cannot offer any further refunds beyond this one-month exception.
You (01/27/2026 4:38 PM): I did not reactivate the account
Sling TV (01/27/2026 4:38 PM): I recognize that this situation is causing frustration, and I want to address your refund inquiry. While our standard policy is that we do not issue refunds, we are able to make a one-time exception and provide a refund for one month as a gesture of goodwill. It is important to note that we would not be able to provide any additional refunds beyond this.
Sling TV (01/27/2026 4:38 PM): As we stated, we can only process one month refund for $56.99
You (01/27/2026 4:39 PM): Maam this is not a goodwill situation. It is a correcting of a mistake situation, and 3 months are what I am owed
You (01/27/2026 4:39 PM): Perhaps I should speak to a supervisor pls
Sling TV (01/27/2026 4:39 PM): We cannot do anything.
Sling TV (01/27/2026 4:39 PM): Sorry.
You (01/27/2026 4:40 PM): May I speak to a supervisor
Sling TV (01/27/2026 4:40 PM): Our refund policy outlines our terms of service, and that is why the refund was not approved. I understand that policies like these can feel limiting, and I truly empathize with your situation.
Sling TV (01/27/2026 4:40 PM): I am unable to transfer you to a supervisor as they would provide the same information.
Sling TV (01/27/2026 4:40 PM): The terms of use, including the refund policy, are available on the account creation page when signing up for Sling. You can also find the refund policy on our website at sling.com/help, under Manage Your Account and Cancel Subscription.
You (01/27/2026 4:40 PM): I understand. May I speak to a supervisor
Sling TV (01/27/2026 4:40 PM): I do apologize for any inconvenience this may have caused. When you signed up for SlingTV, the terms of use are listed on the create account page.
Sling TV (01/27/2026 4:40 PM): Is anything else you can help you with today outside of what we have covered?
Sling TV (01/27/2026 4:41 PM): If needed, review the refund policy on the SlingTV Terms of Service page under Section 5. Billing.
You (01/27/2026 4:41 PM): May I speak to a supervisor
You (01/27/2026 4:41 PM): Are you refusing maam?
Sling TV (01/27/2026 4:41 PM): I am sorry we could not come to a resolution. Because there is not anything else I can assist you with today, I will be ending our chat. Thank you for choosing Sling.
Sling TV (01/27/2026 4:41 PM): Automated message: Agent has left the chat.
Sling TV (01/27/2026 4:41 PM): Sling's #1 priority is to give you the best experience possible. Please take this quick survey and help us to serve you better!
Sling TV (01/27/2026 4:41 PM): Was your issue resolved?
You (01/27/2026 4:43 PM): No
Sling TV (01/27/2026 4:43 PM): We are sorry to hear you did not receive a resolution today. Overall, how would you rate the quality of your customer service experience?
Sling TV (01/27/2026 4:43 PM): We are sorry to hear you did not receive a resolution today. Overall, how would you rate the quality of your customer service experience?
- Terrible customer service
- No accountability
- Unethical practice
Preferred solution: Full refund
User's recommendation: DO NOT let them get away with this, it is stealing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSTINK (a/k/a SLING) tried to make me pay 3 times !
- - Paid on desktop, but TV apps don’t recognize the subscription.
- - Support was unhelpful with a canned script; no fix or escalation.
Tried to activate STINK (a/k/a Sling) today and the whole system fell apart.
I paid for the service on my desktop PC, but the STINK app on my TV and Fire TV Cube refused to recognize my subscription. Instead, it kept trying to make me pay again and again like I never subscribed.
Support was completely useless.
They just repeated the same canned script over and over (screenshot attached). No fix, no escalation, no actual help.
Posting this so others dont waste their time or money on a service that cant even activate properly.
- You pay and do not have access
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New Orleans, Louisiana
Livinkewl.25@***.com
I like it but to many issues and I've only had it a month really haven't gotten to really use it
My service just stopped working, and you are still taking payments out of my account. How does that work?
I can't get into the app; all I get is an error code 403. What's that? But y'all are taking my money, right? Y'all are scamming people for their money.
I'm going to sue your *** for fraud.
Watch and see; too much money just to watch TV, and I can't. Crazy.
- Its was great until i could watch it
- Be careful of you info with these app
Preferred solution: Full refund
Saint Louis, Missouri
Payment issues
I made a payment for $75.99 to my account to restore services why haven't I received my services orange and blue
Preferred solution: Restore my services orange and blue
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy channels are gone
I don't know. I just don't have my channels anymore. I don't know what you want me to say except it's too damn hard to talk to an agent.
Preferred solution: My channels back
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Valdosta, Georgia
Resolved: Dispute this transaction from my account
Service didn’t work. Service and nfl chances didn’t work.
Dispute the transactions. I wasnt trying to make this payment so Im right into dispute this transaction
User's recommendation: Don’t add your card on if you don’t want it to automatically pull
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAdjustment of my bill for not having the Pursuit channel
- - I subscribe to SlingTV Orange & Blue.
- - Heartland package includes Outdoor, Sportsman & Pursuit.
- - Pursuit Channel is off for months, and I’m paying.
I currently subscribe to SlingTV with the Orange & Blue package. I also have the Heartland package (Outdoor Channel, Sportsman Channel & Pursuit Channel).
The Pursuit Channel has been off for months, but I'm still paying for it. I would like my monthly bill adjusted because I'm paying for it, but it's not available!
- Numerous channels
- Pay money for something that is not there
Preferred solution: Price reduction
User's recommendation: Don’t pay for channels that aren’t available!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tallahassee, Florida
Resolved: Paid for day pass and isn't able to get access
I paid to watch the Arkansas Razorback game, and it wouldn't allow me. I am reporting this service to the Better Business Bureau.
- Crooks
- Crooks
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Minneapolis, Minnesota
Resolved: Lack of service
Company fixed the issue and I have been provided with full refund. Refund for service not provided. ESPN was promised for the pass, but remained locked.
I paid for the 3 day Orange plan so I could watch basketball on ESPN. This channel stayed locked.
I would never pay to use sling again. Unacceptable to pay for something not available as promised.
User's recommendation: Be careful, I missed a game that should have been there.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Clinton Township, Michigan
Complaint
- - Ad offered a $5 day pass to watch Red Wings.
- - The game wasn't on Sling, so I couldn't watch.
- - Refund denied after expiry, told to dispute with bank.
I saw an ad to sign up for a day pass for $5 to watch the Red Wings game. The game was not available on Sling, so I did not watch anything.
They refused to refund me because I was not able to call until after the day pass had expired.
They told me to dispute it with my bank. I told them I would never use Sling again, and they said that’s my choice.
- Awful customer service
Preferred solution: Full refund
User's recommendation: Don’t sign up for Sling! Awful customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to know services handicap
- - User cannot see to order services and needs accessible help.
- - Text was sent but unreadable.
- - They plan to tell others elderly or disabled users are not helped.
Your a joke some people cant see to order services . Need help hadycap and yousend me text.
I cant see. I will let everyone know you dont want to help elderly or hadycap.
Do you know how many elderly and handcap watch TV . They would love to k now you can and wont help our class of people's 
dontbotherdont
Preferred solution: Persons to help handcap and elderly
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mesa, Arizona
Local channels won't load
- - Airtv stopped working and there was no help; local channels won't load.
- - Prices raised without notice; no live customer service; leaving Sling.
Keeps getting worse, no live customer service. Lost all the local channels and they raised the price. Chat bot cut me off and was rude, if you can believe that.
First, my Airtv stopped working, and I couldn't get help. Now my local channels won't load, and the chatbot cut my chat right off.
I'm in the process of leaving Sling and looking into other streaming services.
Plus, Sling just raised prices, and I was not even notified. Not having live customer service is absolutely wrong and will bring Sling down.
- Only pro is price
- Rotten guide and no customer service
- Slow loading
Preferred solution: I want to watch local channels. I will most likely leave Sling.
User's recommendation: Please pay more for another service Sling is just not worth it.
Media Expert Talks
Disinformation: Russian and Chinese trolls among us
How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.
Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.
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Verified ReviewerNBA and Hocky games how to watch
I want to speak to a live person, but all you have is Chat, doesn't do any good thanks for nothing, not happy with this company got sling to watch NBA and we can't watch it
Preferred solution: To speak to a live agent
User's recommendation: Make sure there's a live person not a chat
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerApp malfunction
- - No access after buying a one-day plan and being unable to watch what I wanted.
- - As of 4/8/26, the 888 309-**** customer service is not working.
Bad to worse
No word from Sling
No access. Sling sent me in circles, none of which allowed me to watch what I wanted.
I purchased a one-day plan.
4/8/26 the 888 309-**** customer service is no longer working.
I suspect thats how they resolve customer problems.
My issue is not a big one but resolving it is cheap and easy. Maybe easy for Sling=ignore.
Still ripped off and pissed.
- Good question
- Little customer set
Preferred solution: Full refund
User's recommendation: Don’t
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling problem
- - My account was hacked and I reported it to my bank.
- - The bill is due before funds return in 7 days; do not turn off Sling TV.
My payment is due soon, but there is a problem with my account. I was scammed, and my account was hacked.
I reported it to my bank, and the funds will be given back to me within 7 days. My bill will be due before the funds are returned.
Please do not turn off Sling TV. I've been a customer for many years.
Preferred solution: A grace period for a week for my bill.
About
, , , ,
Sling TV is an internet television service. It is provided by Sling TV LLC. The company was founded in January 2015. Its headquarters is based in Englewood, Colorado, USA. Sling TV LLC offers Orange, Blue, and Orange + Blue packages. There are premium channels like HBO and Cinemax which should be paid extra. It is possible to watch Sling TV channels on TV set, laptop, tablet, and mobile devices. Sling TV has commercial breaks and national ads. Technical assistance is provided by phone and by email. Customers can cancel Sling TV subscription any time without any fee. Available payment options are Visa, MasterCard, American Express, and Discover.
Sling TV is ranked 413 out of 6648 in Media category
Worldwide, USA
Sling TV FAQs
To cancel the Sling subscription, navigate to the “My Account” dashboard, choose the “Cancel Subscription” hyperlink, follow the on-screen instructions, and wait for a confirmation in your email.
To sign up for Sling TV, first choose the Sling Orange, Sling Blue, or Sling Orange + Blue package on the home page. After this, add Extras, create an account, download the Sling app, and watch sports, comedy, and other videos on your device.
Sling TV is an app-based TV service that lets you stream live television and on-demand content over the Internet. When you activate the Sling Orange, Sling Blue, or Sling Orange + Blue plan, you get a flexible and affordable alternative to traditional cable TV which you can watch anywhere: at home or on the go.
The cost of Sling TV is $20 for your first month. For this amount, you receive Sling TV streaming services, packages, premium, and extras. The company also provides additional extras, which you can learn on the main page of its official website.
To delete your Sling TV account, log in, navigate to your profile icon in the top right corner, and choose “Account”. Select “Cancellation Subscription” under “Subscription”, follow the prompts, and wait for the confirmation in your email.
Currently, Sling TV doesn’t provide an opportunity to change the app interface language. However, everything may change. To find out the exact information regarding this matter, contact the Sling TV customer service at the following toll-free number: 888-309-0838.
The number of devices that can watch Sling TV at once depends on the subscription plan. Sling Orange allows streaming on one device at a time, Sling Blue up to three, and Sling Orange + Blue up to four.
Sling customer service does not provide 24-hour support. However, the company has a daily schedule, allowing you to apply to the company at any time convenient for you. The phone support is available from 9:30 a.m. to 12 a.m. ET, an online chat option is open from 8 a.m. to 1 a.m. ET, and the agents on social networks are available from 9 a.m. to 11 p.m. ET.
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