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Pause

Why can't I pause programs? It wasen't live

HelpCenter_PissedConsumer
#1633500

Your question is rather specific. Sling TV provides a comprehensive Sling TV customer Help Center online through the company website to answer consumers’ questions.

There is a list of specific issues to help customers resolve certain situations without contacting the company.

The Contact Page on the website does not have a Sling TV phone number or address listed but does have links to social networks where customers can find support as well as a chat feature. Support is provided through Facebook Messenger and Twitter as well as through a website-based chat feature should there be other Sling TV consumer questions.

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Channel's

I'm not receiving all the channels i signed up for

HelpCenter_PissedConsumer
#1619092
According to Sling TV Help Center, channels may not be showing in your guide for a number of reasons. If you are watching on a mobile device, you should ensure that location services are enabled.

Please follow the instructions below to enable location services on an iOS device:
  • From the defective home screen, tap the Settings icon
  • Select PrivacyLocation ServicesSlingTV
  • Make sure that While Using the App has a check mark next to it

To enable location services on an Android device:
  • Tap the Settings icon
  • Select Location Google Location ReportingLocation Reporting
  • Toggle the switch to On
If you are missing a local or regional channel that is normally available to you through your subscription to Sling TV, there may be an issue with your IP address. Depending on your Internet Service Provider, your IP address could show you as in a different area from where you are currently located. This could cause local or regional programming to be absent from your Sling TV channel lineup. Please check your IP address location as well as channels in your area.


If you still need any assistance, you can contact Sling TV Help Center by phone 888-309-0838 and by email support@sling.com. Customer support is also provided through Facebook Messenger, Twitter, and a website-based chat service.

Live social support is available 8 a.m.-1 a.m. Eastern Time.
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I'm trying to find out if you stream live channels, abc nbc

I would like live TV with local channels. Why is it so hard to contact an agent to answer my questions?

HelpCenter_PissedConsumer
#1619089
According to www.sling.com, you can watch local channels like ABC and NBC for free with an HD antenna. NBC is also available in the Sling Blue package for US $25 per month.

Sling TV will no longer offer the Broadcast Extra package with ABC. There are no set plans at this time when the access to ABC will be restored.
If you still need any assistance, you can contact Sling TV Help Center by phone 888-309-0838 and by email support@sling.com. Customer support is also provided through Facebook Messenger, Twitter, and a website-based chat service.

Live social support is available 8 a.m.-1 a.m. Eastern Time.
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lost program

Can't get yellowstone,(kevin kosner)been trying to continue watching and it will said un aavailible

HelpCenter_PissedConsumer
#1619085
Sling TV Help Center informs that if you are missing a local or regional channel that is normally available to you through your subscription to Sling TV, there may be an issue with your IP address. Depending on your Internet Service Provider, your IP address could show you as in a different area from where you are currently located.

This could cause local or regional programming to be absent from your Sling TV channel lineup. Please check your IP address location as well as channels in your area. You can use Sling TV Help online here https://help.sling.com/en/support/solutions/articles/33000220318-i-m-missing-a-local-or-regional-channel-what-do-i-do- to do this.
If you are watching on-the-go with a smartphone or tablet using a data connection, your location may show as outside of the area where the channel you are trying to watch is available. If applicable, try connecting to a WiFi network to see if the channel appears.
If you still need any assistance, you can contact Sling TV Customer Support by phone 888-309-0838 and by email support@sling.com.

Customer support is also provided through Facebook Messenger, Twitter, and a website-based chat service.

Live social support is available 8 a.m.-1 a.m. Eastern Time.
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Sling TV on my phone

I have sling on my phone but it was stolen. Now if put the amp on this phone will I be charged.

HelpCenter_PissedConsumer
#1619078
This question seems to be quite specific. The best way to get the answer is to contact Sling TV Help Center.

Customer support is provided through Facebook Messenger, Twitter, and a website-based chat service. Live social support is available 8 a.m. -1 a.m.

Eastern Time. You can also call at 888-309-0838 and email at support@sling.com.
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How do you put sling on my tv

Do they deliver something to connect it to the tv or what

HelpCenter_PissedConsumer
#1619077

According to the Sling TV FAQs section, in order to watch Sling TV you will need high-speed Internet access and a supported device. Please note that Sling TV does not offer Internet services.

If you do not have a device, you can sign up to receive a free or discounted device with prepaid service on the company website. You can check the list of devices which support the Sling TV app here https://help.sling.com/en/support/solutions/articles/33000218990-what-devices-support-the-sling-tv-app-.

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Had questions about tv channels

no answer do yal have vh1 lifetime and if so is it orange or blue

HelpCenter_PissedConsumer
#1619075

According to www.sling.com, Lifetime is available in both the Sling Orange and the Sling Blue packages. Both packages are US $25 per month.

If you want both groups of channels, you can arrange a joint package for US $40 per month. VH1 is available in the additional Lifestyle Extra package for US $5 per month.

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Univision

Wasn’t I paying extra for that channel?

HelpCenter_PissedConsumer
#1619073
The Sling Tv Help Center page states that the company can no longer offer the Univision library of channels at a competitive price. The following channels are impacted:
  • Univision
  • UniMas
  • Univision Deporters
  • Telenovelas
  • Foro TV
  • Galavision
  • El Rey
  • Flama
Unfortunately, Sling TV does not provide any information at this time as to whether these channels will be returning. They inform that Univision and UniMas are available over the air using an antenna, or by downloading the Univision Now stream service.
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How To fix Sling TV internet connectivity issues

Are you dealing with spotty Wi-Fi and frustrating connectivity issues? We’re here to help your Sling TV player stream smoothly.

Below are troubleshooting tips for some of the most common issues. The latter tips are a bit more advanced, so please reach out to our support team (click here for CA or UK support) if you have any questions along the way.

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World Cup in Polish

You advertise that you provide all World Cup matches in Polish yet they are in English and you are aware of this issue, yet you still advertise, "All match in Polish". I think Sling should look into the definition and associated liabilities of false advertising.

I would like an explanation of Slings business practices and the no refund policy Sling Employees are trained to quickly point out.

HelpCenter_PissedConsumer
#1619072
This issue seems to be quite specific. The best way to get the answer is to contact Sling TV Customer Support.

It is provided through Facebook Messenger, Twitter, and their website-based chat. You can also call at 888-309-0838 and email at support@sling.com.
Please note that Sling TV does not provide refunds for prepaid or partial months of service.

If you cancel before the end of your billing period, you will continue to be billed without refund until the designated end period. The Sling TV Terms of Service page states that customers agree that their payments are non-refundable and they waive any right to a refund for any unused or partially used service.
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I went on sling this am and ABC is missing!

HelpCenter_PissedConsumer
#1619071

The Sling TV Help page provides sufficient details on this issue. If you are missing a local or regional channel that is normally available to you through your subscription to Sling TV, there may be an issue with your IP address.

Depending on your Internet Service Provider, your IP address could show you as in a different area from where you are currently located. This could cause local or regional programming to be absent from your Sling TV channel lineup. Please check your IP address location as well as channels in your area. You can use Sling TV Help online here https://help.sling.com/en/support/solutions/articles/33000220318-i-m-missing-a-local-or-regional-channel-what-do-i-do- to do this.

If you are watching on-the-go with a smartphone or tablet using a data connection, your location may show as outside of the area where the channel you are trying to watch is available. If applicable, try connecting to a WiFi network to see if the channel appears.

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Sling TV

Tried to cancel service before trial period ended. This site won't let me.

The money was taken from my debit card causing an overdraft in my account. I would like theses funds returned and my sling TV cancelled immediately $39.95)

HelpCenter_PissedConsumer
#1619068
According to the Sling TV Help page, you can cancel your Sling TV subscription following the steps below:
  • Log into your Sling TV account page.
  • Click the Cancel Subscription button you will find on your page.
  • Deny the retention offer they will ask you about.
  • Select the reason you are cancelling.
  • Confirm again that you would like to cancel.
When you have finished canceling your account, you will see a confirmation screen. Please note that Sling TV does not provide refunds for prepaid or partial months of service.

If you cancel before the end of your billing period, you will continue to be billed without refund until the designated end period. Find out more on how you can get a refund from Sling TV here.
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Tv

Do you need the internet for the service to work

HelpCenter_PissedConsumer
#1619067

According to the Sling TV FAQs section, in order to watch Sling TV, you will need a high-speed Internet access and a supported device. Please note that Sling TV does not offer Internet services. If you do not have a device, you can sign up to receive a free or discounted device with prepaid service on the company website.

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bil

Why was 1.00 taken out of my account and please tell me why and what for!

HelpCenter_PissedConsumer
#1619066
This question seems to be quite specific. The best way to get the answer is to reach out to the Sling TV Customer Help Center.

The company provides a comprehensive customer help online through their website to answer consumers’ questions. There is a list of specific issues to help customers resolve different situations without contacting the company.

Customer support is also provided through Facebook Messenger and Twitter as well as through a website-based chat. Please find more Sling TV contact information here.
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Questions 14