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Zackery s Xnq
Verified Reviewer

How can I get my refund?

Top question

Unauthorized payment need refund

0
Graysen Exk

How can I get refund ? Because I already deleted my account so why you change my card? Need my money back

Guest

I canceled my account already and still got payment taken out of my account so I need my full $31.80 back on my debit card asap.

Garry Leigh
Telecommunications Expert

According to Sling TV refund policy, the company doesn't provide any refunds for prepaid or partial months of service. However, if you have an unauthorized payment, you should contact Sling TV customer support via live chat or social media.

Zya Vib

For some odd reason Sling TV just decided to take it upon there selves to start charging on my account I never authorized in the beginning. It was from an account I had only set up for a savings account. The first time I noticed it was being charged is Jan 2 2020. You started it in Dec 2018. I couldn't have authorized it because at that time my husband was in an assisted living home, I had to move from my home and move in with my daughter and that was October and November of 2018. He had a stroke at the end of December 2018. So much going on in my life that disrupt it to the point I could not pay for it nor have the time to enjoy Sling TV. If you are an honest company with the integrity I am sure you want to continue you will make this good to me. You have taken $250 from me, money that is hard to come by. You can go back into my account and find that we have never used it......CC ending in # 1710 and email was prosperousliving2016@***.com. Please do what it right! Thanks in advance for taking care of this issue. Glenna Lawrence

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Kaelob Suv

Why I can’t getting on my globoplay

Why I can’t getting on my globoplay? when I try it says that my package is not included. Thank you!!!

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1 comment
Luciano F Gls

I am having same issue with Globoplay and Sling TV account. Did you have any support to have this issue sorted?

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Don B Prg

How do I pay bill

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1 comment
Garry Leigh
Telecommunications Expert

According to Sling TV FAQs as a SLING TV customer, you will be billed in advance at the beginning of your 30-day service period. Payments are automatically deducted from your valid debit or credit card on file. Customers with monthly Sling TV subscriptions can now change their billing date.

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Karen C Pkn
Verified Reviewer

Why are my teams baseball & hockey programs unavailable to view in the sports pack?

I am able to watch NY, Ontario baseball games but not the St. Louis Cardinals on MLB sports.

Also unable to watch St.

Louis Bluies hockey. This is why I bought the sports package.

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1 comment
Garry Leigh
Telecommunications Expert

Concerning any changes in your programs as well as their availability you should contact Sling TV customer service. You can reach them from the Help Center daily from 9:00am to 10:00pm EST.

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Joe D Bxm
Verified Reviewer

Restricted cnn channel why?

I have CNNgo but can not get programs under the cnn channel

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1 comment
Garry Leigh
Telecommunications Expert

According to the Sling TV help section, the Sling packages come with the CNN channel.
Unfortunately, Sling TV does not provide any information about why you can not get programs under the CNN channel on the company website.
Please contact the Sling TV customer care team for assistance. You should be able to reach out to them via the support form at sling.com.

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Nelson d Otc

How could I sign in with sling on my firestick and I got it on my phone

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1 comment
Garry Leigh
Telecommunications Expert

As stated at tomsguide.com, if you have any issues with Sling on your firestick, please follow these steps:
  • in the Fire TV Stick menu go to Settings, then Apps, then Manage All Applications;
  • scroll down to the Sling TV app;
  • select Clear Cache & Data;
  • uninstall the app;
  • restart the Fire TV;
  • install the app.

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Jerry G Nde

Retired snowbird, can I use one sling account at my summer and winter homes?

I had a sling account several years ago, now I travel to Florida for 6 months each year.

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1 comment
Garry Leigh
Telecommunications Expert

According to the Sling help section, you should be able to access Sling TV in different locations as long as they are accessed via a supported device.
To get more information about the Sling services and plans, please contact the Sling customer care team:
  • via the company's social networks.

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Kevin C Cws

Will my subscription cancel the day of

My bank card on file was stolen. I moved to Detroit and my bank is Wells Fargo, which is not in the area.

I do not have another card yet, as i had to cancel the one on file.

I should have it by Monday, hopefully. Please don’t cancel my subscription this weekend, as there is an important game on Saturday.

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1 comment
Garry Leigh
Telecommunications Expert

According to the Sling TV support section, you can pause your subscription. To do this please follow these steps:
  • go to sling.com;
  • select Sign In in the upper right of the page to log in to your account;
  • enter your email address and password, and press Sign In to continue;
  • select the gear icon in the upper right corner of the screen to open up your account settings;
  • select Manage Account;
  • select Need a break.

To get more information about your subscription, please contact the Sling TV customer care team:
  • by phone at (888) 309-0838 (toll-free number within the United States);
  • via the company's social networks.

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Russel I Znr
Verified Reviewer

Will sling work with my Samsung smart tv?

Will sling work with my Samsung smart TV it’s an older model. I have three TVs in my home once I download the slingCan I watch sling on any of my other TVs in my home thank you

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1 comment
Garry Leigh
Telecommunications Expert

According to the Sling TV support section, Sling TV is currently available on select 2016-2019 models of Samsung Smart TVs. You can find more information about the Sling TV compatible Samsung smart TV models at help.sling.com/en/support/solutions/articles/330********-supported-samsung-smart-tv-models.

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Elizabeth F Dmy

How can I fix it?

My channels don’t have any sound.

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1 comment
Garry Leigh
Telecommunications Expert

According to the Slingbox support section, if you have the audio issues, please follow these steps:
  • double check all your cabling to and from your Slingbox and AV device(s) are connected;
  • try connecting to a different device;
  • verify if audio streams successfully using Watch on Slingbox.com.

If the audio still does not work:
  • verify if the issue is still present while viewing over the Internet (away from home) vs. viewing while on your local network;
  • try resetting the Slingbox using Watch on Slingbox.com to restore settings.

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Robert K Hhm
Verified Reviewer

What happened to the NFlL network and how do I get it back?

It gone and I want it

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1 comment
Garry Leigh
Telecommunications Expert

According to the 'NFL Network, RedZone dropped from Sling TV, DISH following dispute; How to watch both without cable' article posted at mlive.com, Sling TV and NFL Media could not reach an agreement, so the channel stopped showing NFL matches.
Unfortunately, Sling TV does not provide any information about if and when they are going to start showing NFL matches again on the company website. Please contact the Sling TV customer care team for assistance. You may reach out to them:
  • by phone at (888) 309-0838 (toll-free number within the United States);
  • via the company's social networks.

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Merle G Vna

Why is my sling canceled

I don’t understand why my sling is cancelled?

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1 comment
Garry Leigh
Telecommunications Expert

According to the Sling TV help section, you should be able to enjoy your subscription until your renewal date.
To get more information about your account, please contact the Sling TV customer care team:
  • by phone at (888) 309-0838 (toll-free number within the United States);
  • via the company's social networks.

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Joe A Hrm

can i pay the monthly fee using other than a credit card such as my banks online banking

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1 comment
Garry Leigh
Telecommunications Expert

According to Sling Help, in order to change your payment method, you should complete the following steps:
  • go to pay.amazon.com;
  • sign in using your Amazon account credentials;
  • locate the Sling TV L.L.C merchant agreement;
  • select Details;
  • under Payment Method, select Change;
  • add a new payment method, or select an existing payment method.

For further assistance please contact Sling Tv Customer Service at (888) 309-0838 (toll-free).

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Jake K Lyk
Verified Reviewer

Lost my job and wanted to know if I could get a couple months free

Just lost my job a need a little help so could we get a couple months free please since we have been with you guys for a while ?

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1 comment
Garry Leigh
Telecommunications Expert


Your question about free months is quite specific. You should discuss your issue with Sling TV customer service by phone at (888) 309-0838.

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Rory Johnson J

My husband paid 45 dollars for sling orange and blue we were told we can watch live Fox 59 news Indianapolis????

We tried free promotion switched from xfinity after 15 years yet we can’t get it nor can we TALK TO A HUMAN TO FIGURE THIS OUT PLEASE CONTACT ME 765-744-**** ASAP plz n ty as I’ve called all kinds of ppl there n been hung up on after n hour of hold it’s ridiculous customer service

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1 comment
Garry Leigh
Telecommunications Expert

To find out how to watch live Fox 59 news Indianapolis, please contact the Sling Tv customer care team via the support form at help.sling.com or via the company's social networks.

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Nicole H Qeb

How can we change advertisements?

I finally got to sit and binge watch a whole season of a show and in each episode there are 5 commercials everyone is the same. Times 12 episodes.

I have seen this damn commercial over 60 times. I’m pretty over it.

We really only got sling to watch one show. Seriously dissatisfied.

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1 comment
Garry Leigh
Telecommunications Expert

As stated at cnet.com, Sling TV has the same commercial breaks and national ads as the standard TV channels delivered via cable or satellite TV service.
According to the comments posted at reddit.com, in most cases, the same commercials come with on-demand shows.
To get more information about the commercials on Sling TV, please contact the Sling TV customer care team via the support form at help.sling.com or via the company's social networks.

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Deneka T

How can I get my money refunded back to my account???

Charged my account twice for payment

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1 comment
Garry Leigh
Telecommunications Expert

According to the Sling Tv help section, you should be billed in advance at the beginning of your 30-day service period. Unfortunately, Sling Tv does not provide any information about what you should do if you have been charged twice on the company website. You may report the incorrect charge by clicking the Contact Us link at help.sling.com.
To get more information about the Sling Tv refund policy, please call them at (888) 309-0838 (toll-free number).

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Susan M Xaf

How can I get my refund for unauthorized service?

Unauthorized charge on 3/15/2920. See ticket #639****.

I was in the United Kingdom in March and did not authorize service.

I expected a refund for $35, but it’s not on my Discover credit card statement for April. When will this refund be processed?

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1 comment
Garry Leigh
Telecommunications Expert


According to Sling TV refund policy Sling TV doesn't offer refunds for prepaid or partial months of service. However, in your case you should contact Sling TV customer service by phone at (888) 309-0838

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Jamie M Neo

How can I get a package with WEtv and investigation discovery

When I moved in May 2018 I lost my two favorite channels, we TV and investigation discovery. I’d like to get a package with both of these channels but I’m having trouble since I have no central vision.

I also want to take advantage of the free trial before I have to pay for this because if it doesn’t stream correctly I don’t want to have to go through the house of contacting you to cancel.

Is this something you can help me with? Thank you very much Jamie

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1 comment
Garry Leigh
Telecommunications Expert

The easiest way to get the package you need and assistance with the channels try to reach out to Sling TV customer support by phone at 888-361-7149

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Amanda S Wdm
Verified Reviewer

What happened to FOX channel?

One of my favorite . Could catch up on shows that I missed

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1 comment
Garry Leigh
Telecommunications Expert

Your question about the Fox channel is quite specific. It is better to contact Sling TV customer service by phone 888-309-0838 and by email support@sling.com

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