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Sling TV Questions and Answers

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Question:
#39787

How can I get my money refunded back to my account???Charged my account twice for payment

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Answer:
by #1863997

According to the Sling Tv help section, you should be billed in advance at the beginning of your 30-day service period. Unfortunately, Sling Tv does not provide any information about what you should do if you have been charged twice on the company website. You may report the incorrect charge by clicking the Contact Us link at help.sling.com.
To get more information about the Sling Tv refund policy, please call them at (888) 309-0838 (toll-free number).

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Question:
#39393

How can I get my refund for unauthorized service?Unauthorized charge on 3/15/2920. See ticket #639****.

I was in the United Kingdom in March and did not authorize service.

I expected a refund for $35, but it’s not on my Discover credit card statement for April. When will this refund be processed?

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Answer:
by #1863412


According to Sling TV refund policy Sling TV doesn't offer refunds for prepaid or partial months of service. However, in your case you should contact Sling TV customer service by phone at (888) 309-0838

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Question:
Top question
#25034

How can I get my refund?Unauthorized payment need refund

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Answer:
by #2332630

How can I get refund ? Because I already deleted my account so why you change my card? Need my money back

by #1835429

I canceled my account already and still got payment taken out of my account so I need my full $31.80 back on my debit card asap.

by #1781614

According to Sling TV refund policy, the company doesn't provide any refunds for prepaid or partial months of service. However, if you have an unauthorized payment, you should contact Sling TV customer support via live chat or social media.

by #1821956

For some odd reason Sling TV just decided to take it upon there selves to start charging on my account I never authorized in the beginning. It was from an account I had only set up for a savings account. The first time I noticed it was being charged is Jan 2 2020. You started it in Dec 2018. I couldn't have authorized it because at that time my husband was in an assisted living home, I had to move from my home and move in with my daughter and that was October and November of 2018. He had a stroke at the end of December 2018. So much going on in my life that disrupt it to the point I could not pay for it nor have the time to enjoy Sling TV. If you are an honest company with the integrity I am sure you want to continue you will make this good to me. You have taken $250 from me, money that is hard to come by. You can go back into my account and find that we have never used it......CC ending in # 1710 and email was prosperousliving2016@***.com. Please do what it right! Thanks in advance for taking care of this issue. Glenna Lawrence

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Question:
#176019

Why I can’t getting on my globoplay? when I try it says that my package is not included. Thank you!!!

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Answer:
by #2377300

I am having same issue with Globoplay and Sling TV account. Did you have any support to have this issue sorted?

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Question:
#64771

How do I pay bill.

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Answer:
by #2000759

According to Sling TV FAQs as a SLING TV customer, you will be billed in advance at the beginning of your 30-day service period. Payments are automatically deducted from your valid debit or credit card on file. Customers with monthly Sling TV subscriptions can now change their billing date.

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Question:
#64694

Why are my teams baseball & hockey programs unavailable to view in the sports pack?I am able to watch NY, Ontario baseball games but not the St. Louis Cardinals on MLB sports.

Also unable to watch St.

Louis Bluies hockey. This is why I bought the sports package.

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Answer:
by #2000763

Concerning any changes in your programs as well as their availability you should contact Sling TV customer service. You can reach them from the Help Center daily from 9:00am to 10:00pm EST.

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Question:
#64122

Restricted cnn channel why?I have CNNgo but can not get programs under the cnn channel

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Answer:
by #2007393

According to the Sling TV help section, the Sling packages come with the CNN channel.
Unfortunately, Sling TV does not provide any information about why you can not get programs under the CNN channel on the company website.
Please contact the Sling TV customer care team for assistance. You should be able to reach out to them via the support form at sling.com.

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Question:
#63215

How could I sign in with sling on my firestick and I got it on my phone.

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Answer:
by #1988466

As stated at tomsguide.com, if you have any issues with Sling on your firestick, please follow these steps:
  • in the Fire TV Stick menu go to Settings, then Apps, then Manage All Applications;
  • scroll down to the Sling TV app;
  • select Clear Cache & Data;
  • uninstall the app;
  • restart the Fire TV;
  • install the app.

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Question:
#62515

Retired snowbird, can I use one sling account at my summer and winter homes?I had a sling account several years ago, now I travel to Florida for 6 months each year.

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Answer:
by #1986928

According to the Sling help section, you should be able to access Sling TV in different locations as long as they are accessed via a supported device.
To get more information about the Sling services and plans, please contact the Sling customer care team:
  • via the company's social networks.

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Question:
#58034

Will my subscription cancel the day of.

My bank card on file was stolen. I moved to Detroit and my bank is Wells Fargo, which is not in the area.

I do not have another card yet, as i had to cancel the one on file.

I should have it by Monday, hopefully. Please don’t cancel my subscription this weekend, as there is an important game on Saturday.

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Answer:
by #1960701

According to the Sling TV support section, you can pause your subscription. To do this please follow these steps:
  • go to sling.com;
  • select Sign In in the upper right of the page to log in to your account;
  • enter your email address and password, and press Sign In to continue;
  • select the gear icon in the upper right corner of the screen to open up your account settings;
  • select Manage Account;
  • select Need a break.

To get more information about your subscription, please contact the Sling TV customer care team:
  • by phone at (888) 309-0838 (toll-free number within the United States);
  • via the company's social networks.

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