Sling TV
Reviews and Complaints
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Verified Reviewer
Being double billed
My problem wasn't resolved. I'm being double billed.
One on my Bank of America card and one on my Capital One card for Katherine Tucker. For the months of May, June, and August, I'd like to be refunded on my Bank of America card and no further charges on it, as I've been already charged on my Capital One card. That card ends in 7301 and my Bank of America card ends in 9575.
Please correct this matter for me. It's very frustrating; you don't have a number to call to resolve these issues.
Preferred solution: Full refund
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Verified Reviewer
Resolved: Cancel
Try to cancel. Provided with phone no to customer service. Called number(s) and get a recording that the number is no longer in service.
- Too expensive and not worth the expense
Preferred solution: Subscription cancelled.
User's recommendation: Do not subscribe to Sling!
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Verified Reviewer
Billing
I have a billing issue and I need to talk to someone. My account has been suspended, but my payment cleared on 08/22/2024. Please help.
Preferred solution: I would like this problem resolved
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Verified Reviewer
Horrible, there’s no costumer service to help you and all the phone numbers does not exist anymore
There's no customer service at all. When you go to the Sling website, it's a generic customer service, and there's no answer for your question.
- Cheap
- No costumer service
Preferred solution: Answer about Chanel that I pay for but I can’t watch
User's recommendation: Don’t buy sling
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Verified Reviewer
To reactivate my membership
Trying to reactivate my account. Cannot talk to a person. Not going to give my account information to speak to someone.
- No getting issue solved
Preferred solution: A representative with out giving my information for bills
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Verified Reviewer
Missing channel
Disconnected phone number and no one to solve the issue. Advertised to watch live coverage of US Open in Tennis, but cannot.
Preferred solution: Full refund
User's recommendation: Don’t sign up for Sling TV - false advertising
Resolved: Refund for service billed AFTER CANCELLATION
Company fixed the issue and I have been provided with apology. The company responded to complaint with state’s attorney general’s office.
Basically stating their policy is NOT TO REFUND FOR AMOUTS BILLED IN ADVANCE OR FOR PARTIAL MONTHS AS PER THEIR TERMS. I also filed dispute with financial institution whose policy is to refund what I paid for when NO SERVICE WAS PROVIDED. SLING did not address poor customer service but reiterated their PIMPING ways.
Don’t get pumped or screwed. STAY AWAY FROM SLING.
Billed again 3/22/2024. I did receive email 3/22/2024 of cancellation. NONE OF YOUR AGENTS IN PHILIPPINES OR MEXICO WOULD HELP.
ADVISED COULDNT OPEN CASE UNLESS I GAVE THEM MORE THAN THE LAST 4 DIGITS OF CREDIT CARD USED FOR BILLING. MY BILLING WAS THROUGH PAYPAL!
- Advertised as less expensive than cable
- Pixelated video
- Not trustworthy
- Freezez
Preferred solution: Full refund
User's recommendation: DO NOT SUBSCRIBE!
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Verified Reviewer |
Berkeley, California
Could not get cancelation info - no live person!
Provide a live person. The email says Ill automatically be billed for premiums I dont want. Say I can cancel any time but website doesnt allow that.
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Verified Reviewer
Streaming
No one is resolving my issue, and there is no one to talk to. Now, I want to cancel my subscription.
User's recommendation: Phone number this very expensive and to have no one to troubleshoot will cause me to cancel my subscription
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Verified Reviewer
I’m a try to contact somebody. I have extra charge on my credit card no answer.
They charge me $36 extra on my charge. I dont know why I cannot talk to no one to resolve the problem.
Preferred solution: Full refund
User's recommendation: Not really
i received a call one of your customer they're blaming dish about the charges gosh!
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Verified Reviewer
Overcharged for service I already have
Already pay 70$ for sling + sports and had to pay again recently for the service and already have that serive!!!
Preferred solution: Explanation and refund of over pay you checked me!! Would like to continue my sling tv coverage payment every month, not a double payment!!
User's recommendation: Allow contact with a living person to talk to damn it!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Having an issue with dvr storage
The service I got from the representative was so bad that I closed my account and moved to Hulu.
The representative stated that he reported the issue to the development team but didn't provide any timeline, case number, or any other details to allow me to follow up.
I explained to the representative that this was affecting my ability to record and asked him to let me speak to a manager. The representative replied that the manager would tell me the same thing and then ended the chat.
- Price
- Customer service and technical issues
Preferred solution: Apology
User's recommendation: Stay away from sling
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Charged too soon
I was charged before I could cancel my subscription. I tried two times to explain that I am disabled, on a fixed income, and cannot afford $84 for TV.
That was my car insurance money. They couldn't have cared less!
- Tcm
- Charge early
- Care less about their customers
- Too expensive
Preferred solution: Full refund
User's recommendation: Don't even try it unless you don't mind paying before you can cancel
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Roseville, Michigan
Get service back on
I need my service back on. My debit card on file no longer is valid. I have a different debit card and need to add it to my account.
Jacksonville, Florida
I would like to disconnect service
I would like to disconnect service very confused with the channels they only offer English channels very little sport variety
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Oh, yeah sling will not give you a refund. I had Discovery + ad free and kept getting ads on just about everything we watched.
I went online and chatted and complained over and over again. They just said they would work on the issue. To make a long story short I gave up and ordered Discovery + separately for the same price and it is 100**** times better than the crap sling was selling.
I asked for a refund and they absolutely refused. So they are very comfortable with stealing money from their customers.