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2.3

Buyer beware!! I tried to use the SlingTV for the Free Trial.

I wanted the service to stream The Walking Dead, which airs at 1AM EST in my time zone. The show was choppy and laggy as it loaded and jumped. I attempted to cancel the service but it was at 1:30 AM EST and no phone reps were available. I attempted to cancel the service online but my email and password (Same combo for my email, online accts-so no, I did not mistype or forget) was not recognized by their system.

Even requested a pw reset and checked my email and even my spam folder. No email was sent. Contacted them via chat figuring that would be the quickest route. I was told that My acct.

went live and I was charged that no refund could be issued. Here is the chat convo. Hello, my name is Christian. We're sorry to hear you do not want to continue your Sling TV subscription but I'm not locating an account with the email you came in with, do you have another email?

Hello, Christian. Try Dxxxxxx@***.com, I found the account with this email - dxxxxxxx@***.com Tried to cancel last night but it was not accepting any of my emails. My trial is up today and I am seeing that you are already trying to charge my bank. Tried watching The Walking Dead stream last night and it was all choppy the 2 times I attempted.

I would be more than glad to assist you in canceling the account. In order to further cancel your account, can you please provide the last four digits of the credit/debit card you have associated with your account? xxxx However by canceling the account today it would be at the end of your new billing cycle 11/30 because the account was not canceled within the free trial. That is because the system would not recognize my email/passwords and I requested a pw reset but it never came through which is why I am chatting with you.

So I do not wish to pay for a service that I tried to cancel because it does not allow me to do the 1 thing I wanted it for. Once the payment has been made we are unable to issue a refund on the account. When registering online before submitting order you also see a message display showing the time and date the account has to be canceled to avoid any charges. Sling does take every precaution to avoid the customer from getting charged if they decide to not keep the services.

I understand that you were unable to log into the account because of issues with the email and password but we do other ways to cancel the account like today you are chatting with me. Also we do have a number you can contact us or even via email. This would be the number 1-88*-940-**** Would you like me to cancel the account for you? I am in Az and we have a time diff between us and when attempting to call at 1:30AM since the show I was attempting to watch was on at 10PM my time.

Yes cancel the acct and get me a supervisor please May I ask the reason on why you are requesting a supervisor? I certainly understand how frustrating this issue can be, but at this moment, this is a matter of policy and not necessarily authority, we all follow the same guidelines when regarding refunds. For a refund on the services that I can not use. So please get me a supervisor.

Please allow me one moment. You will continue to have service until 11/30, which is the date that your account is scheduled for cancellation. You will still have access to your programming until then. You will receive a confirmation email within 24 hours.

Thank you Christian. I am also copying and pasting this conversation for my review of your services and when contacting the FTC and BBB as well as my banks to file Fraud charges. Sorry that is FCC not FTC. I'm going to transfer you to my supervisor now.

Thanks have a good day. :) You as well.

I spoke with his sup Josue and then tried calling in to the 888 number and spoke with Kim and her Sup Brian all of who'm apologized for my troubles but would not issue a refund. I will be contacting my bank's Fraud Dept, the FCC and the BBB to file complaints.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $20.

Preferred solution: Full refund.

Sling TV Cons: Lags poor customer service refund.

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Sling Tv is a scam and will take money from your account without any approval from the account holder! They will not issue refunds unless you make a compliant with BBB or AG no matter who you talk with when calling there useless phone #s DO NOT SIGN UP FOR NO FREE TRIAL THEY USE THAT FOR YOUR CARD INFO!!!!

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